Social impact

We deliver high quality and affordable human resources and health and safety consultancy services through which we create trading surpluses or profits.

We use these to fulfil our social purpose: to improve the management of people within social sector workforces through the provision of high quality and accessible HR services and development opportunities for their leaders and managers.

Since we began trading in 2009, we have always used our trading surpluses to offer 1 hour of consultancy time free to all social sector organisations (or to those who are in the process of establishing such an organisation). We have also offered every year some further HR services, including free COMPLY subscriptions and free HR healthchecks, on a pro bono basis to organisations who have met our specific criteria around size, growth and trading ambitions. See the results of this in our case studies from our work with Clouds End CIC and Sport4Life.

We now use these trading surpluses to provide pro bono consultancy time to develop the knowledge, skills and competence of the leaders and managers in the social sector. We do this in two ways: through the provision of our 1 hour free voucher and our free learning and development opportunities.

There are two reasons why we use our trading surpluses in this way:

  • The not for profit sector is the highest per capita user of the employment tribunal system, employing under 3% of the UK’s paid workforce yet creating around 4.7% of employment tribunal claims. Such employment tribunals arise either because of employment procedure failings or because employees believe their employer has breached employment legislation in some way.Our 1 hour free voucher can be used by social sector organisations to access professional advice to check out their proposed actions in difficult circumstances so that risks can be assessed before action is taken. The voucher can be used by phone, email or by visiting our offices and can be taken in 4 x 15 minute periods over time or in one go.
  • We know that the best way to maximise employee performance (and through this, the performance of your organisation) is to develop the competence of the sector’s leaders and managers. Such development helps them to understand the drivers of employee contribution and engagement and provides a range of approaches, tools and techniques to use in different situations. Every year, we offer a limited number of places on our free courses, such as our popular Essential HR, which is designed to increase knowledge around employment law and to raise awareness of the most useful skills to develop in managing people. We also offer a limited number of free coaching sessions accessed via an application process and an unlimited number of places on our free webinars.